Returns & Refund Policy

Return & Refund Policy

At AVFOX, we want you to be completely satisfied with your purchase. Because we deal in High-Value Audio-Visual and Hi-Fi Equipment, please read this policy carefully before placing an order. By purchasing from avfox.in, you agree to the terms below.

Inspection on Delivery

We strongly recommend inspecting your package at the time of delivery. If the outer packaging is visibly damaged, tampered with, or open, please refuse the delivery or note it with the courier, and report it to us within [24–48 hours] at [support@avfox.in] with photographs. Claims for transit damage raised after this window may not be accepted.

Return Eligibility

To be eligible for a return, an item must meet all of the following:

The return request is raised within [7 days] of delivery.
The product is unused, undamaged, and in its original condition.
All original packaging, accessories, cables, remotes, manuals, free items, and tags are included.
The original tax invoice is provided.

Non-Returnable Items

For hygiene, safety, and the nature of AV equipment, the following are not eligible for return unless they are defective or damaged on arrival:

Products that have been used, installed, or have signs of wear.
In-ear monitors, earphones, and other personal-use audio items once unsealed.
Cables that have been cut, terminated, or customised to length.
Special orders, made-to-order, clearance, or final-sale items.
Products with missing serial numbers, packaging, or accessories.

Defective or Dead-on-Arrival (DOA) Products

If your product is defective or not functioning correctly on arrival, contact us within [24–48 hours] of delivery. Depending on the brand and issue, we will arrange a replacement, repair, or refund, or coordinate a warranty resolution with the manufacturer's service network. See our Warranty page for more details.

How to Request a Return

Email [support@avfox.in] or message us on WhatsApp at [+91 XXXXX XXXXX] with your order number and a description of the issue (with photos/video where relevant).
Our team will review your request and, if approved, share return instructions.
Pack the item securely in its original packaging and ship it to the address we provide, or await pickup if arranged.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method within [7–10 business days]. Refund amounts are inclusive of 18% GST. Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Cancellations

Orders can be cancelled before dispatch by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled and will be treated as a return if returned.